Baggage
Baggage Claims
In the unlikely event that your baggage does not arrive at your destination or it is damaged you should contact the Lost & Found or Baggage Services office in the baggage hall before you pass through Customs. You will be asked to complete a Passenger Irregularity Report- PIR.
Claims relating to missing baggage should be reported be done within 21 days of your arrival. After this deadline, we cannot process your claim.
Claims for damaged baggage must be reported in writing within 7 days to our Customer Relations Department; Claims received after this deadline will be dismissed. For more information please click here.
Please note you should keep a copy of your Baggage Tags/Receipts and Property Irregularity Report (if your bag was lost) as they will be required to process any claim for compensation.
Baggage Tracing Online
You can check the progress of your baggage enquiry using the online World Tracer system. To use this service, all you need is your 10-character reference number, (for example: KBPPS45329), which you would have received from the Baggage Services office along with the copy of your Passenger Irregularity Report.
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